Healthcare Sales Operations Coordinator

Triple-S; Guayama (PR); On-site; USD 35,000 - 60,000; Full time

Job summary

Triple-S is seeking a detail‑oriented professional to oversee and deliver high‑quality support for sales operations in Puerto Rico. You will generate routine reports, monitor enrollment flows, and coordinate materials while ensuring escalation paths are effective and timely.

The role emphasizes collaboration with business units, technology teams and sales staff, with a focus on improving processes and reporting accuracy to drive profitability.

Qualifications

• Bachelor’s degree in Business Administration and/or Health with 1–3 years of related experience preferred, or an Associate degree with 3–5 years in health insurance.

Responsibilities

• Provide daily, weekly and monthly sales and operational reports.
• Monitor and report customer contacts, sales quotas and trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures and office inventories.
• Digitize paper SOAs and enrollment forms as needed.
• Follow-up with clients on sales and ensure enrollment progress.
• Perform quality checks on sales processes.
• Coordinate visits to PCPs for sales reps.
• Serve as escalation point for all sales support issues.
• Provide on-call support to sales team for eligibility checks and SOA dispositioning.
• Complete special projects, validate functionalities, and identify enhancements for sales platforms.
• Make recommendations for sales strategies and serve as liaison between business units.

Skills

Manages Ambiguity

Instills Trust

Collaborates

Customer Delight (Employee)

Action Oriented

Education

Bachelor's Degree in Business Administration or Health

Associate's Degree in Business Administration or Health Services Administration

Job description

Triple-S is seeking a detail‑oriented professional to oversee and deliver high‑quality support for sales operations in Puerto Rico. You will generate routine reports, monitor enrollment flows, and coordinate materials while ensuring escalation paths are effective and timely.

The role emphasizes collaboration with business units, technology teams and sales staff, with a focus on improving processes and reporting accuracy to drive profitability.