Provider Education & Engagement Specialist

Triple-S; Guaynabo (PR); On-site; USD 55,000 - 85,000; Full time

Job summary

Triple-S is seeking a Provider Engagement Coordinator in Puerto Rico to coordinate education and outreach for Government Programs, ensuring compliance and engaging physician offices and staff. The role requires coordinating educational activities, onboarding, and materials while partnering with Quality and Compliance teams.

The position focuses on developing calendars, delivering presentations, and maintaining documentation to support organizational goals and health literacy standards.

Qualifications

• Bachelor's degree in Health Education or Public Administration
• 1–3 years of experience in health education/related field
• Current/valid professional license, if applies.

Responsibilities

• Coordinate provider engagement initiatives aligned with departmental and corporate goals.
• Assist in provider onboarding and orientation processes and identify opportunities for provider education and engagement.
• Support the execution of provider engagement plans and outreach activities.
• Build and maintain collaborative relationships with physician offices, medical directors, practice administrators and provider staff.
• Develop, distribute and oversee the annual provider guidelines and education calendar to ensure timely delivery of educational initiative and compliance with organizational objectives.
• Develop educational materials related to Government Programs requirements and submit the provider guidelines for review and approval in accordance with contractual requirements.
• Manage the inventory of provider educational materials, communication resources, and training documentation to ensure content is current and compliant.
• Prepare meeting agendas, minutes and follow‑up activities for Provider Advisory Board, physician forums, and meetings with medical groups.
• Serve as the primary liaison between the Quality, Compliance, and Provider Engagement teams and network providers regarding regulatory requirements, quality initiatives, and compliance‑related matters.
• Ensure educational communications meet regulatory and health literacy standards.
• Coordinate and facilitate provider educational sessions, webinars, workshops and provider training events.
• Collaborate and coordinate provider training with MOCs, PBM, MBHO and academic institutions.
• Develop, monitor and report KPIs related to provider education, engagement, participation, and program effectiveness.
• Monitor provider compliance with Government Program contractual requirements and completion of required provider attestations and mandatory training.
• Prepare, analyze and distribute monthly reports in accordance with departmental and contractual requirements.
• Maintain accurate documentation of provider interactions (training and technical assistance activities)

Skills

Action Oriented

Collaborates

Customer Delight (Employee)

Instills Trust

Manages Ambiguity

Education

Bachelor's Degree in Health Education or Public Administration

Job description

Triple-S is seeking a Provider Engagement Coordinator in Puerto Rico to coordinate education and outreach for Government Programs, ensuring compliance and engaging physician offices and staff. The role requires coordinating educational activities, onboarding, and materials while partnering with Quality and Compliance teams.

The position focuses on developing calendars, delivering presentations, and maintaining documentation to support organizational goals and health literacy standards.