Healthcare Referral Coordinator — Fast, Patient-Focused Scheduling

ProgressiveHealth Rehabilitation, Inc; Washington (IN); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Paid time off (PTO) & paid holidays

Medical (HSA/FSA) health plans

Dental & vision insurance

Supplemental insurance options

Life/AD&D insurance

401(k) & Roth 401(k) with companymatch

CEU stipends

Résumé du poste

ProgressiveHealth is hiring a Referral Liaison for our Washington, IN clinic. The role is in-office, full-time with a weekday day-shift schedule (M-F).

The position focuses on processing and distributing referrals, scheduling initial appointments within 48 hours, and maintaining EMR documentation. Ideal candidates possess a high school diploma or GED, 1 year of related experience, strong customer service and clerical skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training preferred.
• Experience in a customer service or clerical role is advantageous.
• Professional written and verbal communication skills are essential.
• Ability to work independently and in a team.
• Strong time management and prioritization abilities.
• Ability to maintain confidentiality.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsabilités

• Process and distribute incoming referral appointments.
• Coordinate with patients to schedule initial appointments within 48 hours of referral.
• Document all contact attempts and lost referrals.
• Limit contact attempts per protocol for unscheduled referrals.
• Schedule walk-up evaluations referred by nearby physicians.
• Enter appointments into the EMR and attach referrals for review.
• Answer phone calls and return voicemails promptly.
• Perform other duties and special projects as assigned.

Connaissances

Customer service

Clerical tasks

Time management

Professional communication

Attention to detail

Teamwork

Discretion / confidentiality

Computer skills

Formation

High school diploma or GED

Outils

Microsoft Office

Outlook

Word

Excel

Databases

Description du poste

ProgressiveHealth is hiring a Referral Liaison for our Washington, IN clinic. The role is in-office, full-time with a weekday day-shift schedule (M-F).

The position focuses on processing and distributing referrals, scheduling initial appointments within 48 hours, and maintaining EMR documentation. Ideal candidates possess a high school diploma or GED, 1 year of related experience, strong customer service and clerical skills, and proficiency with Microsoft Office.