Referral Liaison

ProgressiveHealth; Washington, Northern (IN, KY); Híbrido; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Paid holidays

Medical (HSA/FSA)

Dental

Vision

Supplemental insurance

Life/AD&D insurance

401(k) with company match

CEU stipends

Growth opportunities

Descripción de la vacante

ProgressiveHealth of Indiana, LLC is seeking a Referral Liaison to join our Washington, IN outpatient orthopedic clinic. This full-time, in-office role operates on a weekday, day-shift schedule, focusing on identifying and contacting new patient referrals and scheduling initial appointments.

The ideal candidate has a high school diploma or GED and at least 1 year of related experience, preferably in customer service or clerical work, with strong communication and confidentiality.

Formación

• High school diploma or GED required.
• 1 year of related experience preferred.
• Previous customer service or clerical experience.
• Strong written and verbal communication.
• Ability to work independently and in a team.
• Proficiency with databases and Microsoft Office applications.

Responsabilidades

• Process and distribute incoming appointment referrals
• Coordinate with patients to schedule initial appointment within 48 hours
• Document all contact attempts and lost referrals
• Follow protocol to minimize contact attempts for unscheduled referrals
• Schedule walk-up evaluations referred by neighboring physicians
• Enter scheduled appointments in EMR and attach referrals for review
• Answer telephone and return voicemails promptly
• Perform other duties and special projects as assigned

Conocimientos

Customer service

Clerical experience

Professional communication

Time management

Confidentiality

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Referral Liaison – ProgressiveHealth of Indiana, LLC – Washington, IN

We are looking for a Referral Liaison to join our team! This person will be responsible for identifying and contacting new patient referrals and scheduling initial appointments for our outpatient, orthopedic-based clinic. This is a full-time, in-office position with a weekday, day-shift schedule. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!.

• M-F Schedule

What will you be doing in this role?

• Processing and distributing incoming appointment referrals
• Coordinating with patient to schedule initial appointment within 48 hours of receiving referral
  • Will be documenting all contact attempt and any lost referrals
• Follow protocol to make the minimum number of contact attempts for referrals not yet scheduled
• Schedule walk-up evaluations referred directly by neighboring physicians
• Entering scheduled appointments in patient electronic medical records (EMR) and attaching the referral for the Patient Experience Specialist to review
• Answering telephone and returning voicemails in a timely and professional manner
• Other duties and special projects as assigned

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

• Have a high school diploma or general education degree (GED)
• Have at least 1 year of related experience or training is preferred
• Have previous experience in a customer service or clerical role
• Display a high degree of professionalism in both written and verbal communication
• Have the ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Demonstrate strong detail orientation with the ability to adapt to change
• Demonstrate strong follow-up and follow-through skills
• Be able to maintain confidentiality
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
  • Health improvement plan opportunities to lower premium costs
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Continuing professional development with CEU stipends available
• Opportunities for growth and advancement

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.