Referral Liaison

ProgressiveHealth Rehabilitation, Inc; Washington (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off (PTO) & paid holidays

Medical (HSA/FSA) health plans

Dental & vision insurance

Supplemental insurance options

Life/AD&D insurance

401(k) & Roth 401(k) with companymatch

CEU stipends

Job summary

ProgressiveHealth is hiring a Referral Liaison for our Washington, IN clinic. The role is in-office, full-time with a weekday day-shift schedule (M-F).

The position focuses on processing and distributing referrals, scheduling initial appointments within 48 hours, and maintaining EMR documentation. Ideal candidates possess a high school diploma or GED, 1 year of related experience, strong customer service and clerical skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training preferred.
• Experience in a customer service or clerical role is advantageous.
• Professional written and verbal communication skills are essential.
• Ability to work independently and in a team.
• Strong time management and prioritization abilities.
• Ability to maintain confidentiality.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Process and distribute incoming referral appointments.
• Coordinate with patients to schedule initial appointments within 48 hours of referral.
• Document all contact attempts and lost referrals.
• Limit contact attempts per protocol for unscheduled referrals.
• Schedule walk-up evaluations referred by nearby physicians.
• Enter appointments into the EMR and attach referrals for review.
• Answer phone calls and return voicemails promptly.
• Perform other duties and special projects as assigned.

Skills

Customer service

Clerical tasks

Time management

Professional communication

Attention to detail

Teamwork

Discretion / confidentiality

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Databases

Job description

Referral Liaison – ProgressiveHealth of Indiana, LLC – Washington, IN

We are looking for a Referral Liaison to join our team! This person will be responsible for identifying and contacting new patient referrals and scheduling initial appointments for our outpatient, orthopedic-based clinic. This is a full-time, in-office position with a weekday, day-shift schedule. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!.

• M-F Schedule

What will you be doing in this role?

• Processing and distributing incoming appointment referrals
• Coordinating with patient to schedule initial appointment within 48 hours of receiving referral
  • Will be documenting all contact attempt and any lost referrals
• Follow protocol to make the minimum number of contact attempts for referrals not yet scheduled
• Schedule walk-up evaluations referred directly by neighboring physicians
• Entering scheduled appointments in patient electronic medical records (EMR) and attaching the referral for the Patient Experience Specialist to review
• Answering telephone and returning voicemails in a timely and professional manner
• Other duties and special projects as assigned

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

• Have a high school diploma or general education degree (GED)
• Have at least 1 year of related experience or training is preferred
• Have previous experience in a customer service or clerical role
• Display a high degree of professionalism in both written and verbal communication
• Have the ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Demonstrate strong detail orientation with the ability to adapt to change
• Demonstrate strong follow-up and follow-through skills
• Be able to maintain confidentiality
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
  • Health improvement plan opportunities to lower premium costs
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Continuing professional development with CEU stipends available
• Opportunities for growth and advancement

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.