Patient Referral Care Coordinator - Offsite Scheduling

Employee Benefits Fund; New York (NY); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time Off

Job summary

Health Center Inc. ( Harlem Location ) is seeking a Patient Care Clerk (Referral) to coordinate off-site appointments, liaise with external providers, and ensure timely referrals within the Patient Services Department.

The role requires 2+ years in healthcare, Cerner EMR proficiency, and strong communication and organizational skills. Benefits include health coverage and paid time off for eligible employees and their families.

Qualifications

• 2+ years' related work experience in a healthcare setting.
• Proficiency with Electronic Medical Record (Cerner preferred).
• Excellent interpersonal, customer service, verbal and written communication skills.
• Knowledge of Microsoft Office and proficient typing skills.
• Ability to manage and effectively follow up on completion of assigned duties.
• Demonstrated ability to take ownership of assigned duties and responsibilities.
• Strong ability to maintain positive and professional relationships with peers.
• Positive work attitude.
• High School Diploma or GED. Associate's Degree preferred.
• Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)

Responsibilities

• Utilizes knowledge of organizational guidelines, eligibility rules and covered benefits to coordinate all approved off-site appointments with participating providers.
• Serves as the liaison between the Health Centers and off-site providers involved in patient care.
• Ensures that referrals are authorized and scheduled in an appropriate timeframe.
• Follows Patient Services workflow process from implementation to timely completion.
• Maintains up-to date knowledge of all external partners' requirements and guidelines related to off‑site referrals and communication method.
• Follows organizational policies and procedures for the provision of off-site referrals.
• Serves as a resource for providers and patients for the explanation of off‑site referral process.
• Appropriately escalates any external resource issues as well as opportunities for improving referral care delivery to supervisor.
• Ensures patient confidentiality and follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI.
• Performs additional job related clerical duties (answering phones, copying, data entry, scanning, etc.) as needed.
• Represents the Health Center to outside providers in a professional manner.
• Updates patient demographics and other data on EMR, as needed.
• Contributes to team effort.
• Assists in other areas, as needed.
• Performs other duties as assigned.

Skills

Excellent interpersonal skills

Customer service

Verbal communication

Written communication

Typing skills

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Cerner EMR

Microsoft Office

Job description

Health Center Inc. ( Harlem Location ) is seeking a Patient Care Clerk (Referral) to coordinate off-site appointments, liaise with external providers, and ensure timely referrals within the Patient Services Department.

The role requires 2+ years in healthcare, Cerner EMR proficiency, and strong communication and organizational skills. Benefits include health coverage and paid time off for eligible employees and their families.