Healthcare Receptionist & Patient Concierge

CenterWell; Kingsville (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell is seeking a Receptionist I in Kingsville, TX to serve as the first point of contact for patients, providers and visitors. You will manage schedules, coordinate appointments, confirm visits and assist with rescheduling and no-shows while handling calls and greeting guests.

The role emphasizes organization, customer focus and multi-tasking in a fast-paced healthcare setting. A High School diploma or GED is required, with preferred healthcare experience and bilingual English/Spanish

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year or more of experience in a healthcare setting preferred, but strong customer service background in Retail/Hospitality/Call Centers will be considered.
• Must be passionate about contributing to patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Preferred: Value-based care model experience; EMR systems knowledge; Medical terminology; Bilingual in English and Spanish.

Responsibilities

• Route and answer incoming and outgoing calls, greet visitors and route inquiries.
• Coordinate provider schedules and appointments, confirm visits, and handle rescheduling/no-show follow-ups.
• Support administrative tasks such as scheduling meetings, processing mail, and general office operations.
• Provide a welcoming, professional experience for patients, providers and visitors.
• Maintain visitor records and respond to routine inquiries.
• Report to Center Administrator and support daily clinic operations.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Bilingual English/Spanish

Tools

EMR Systems

Medical Terminology

Job description

CenterWell is seeking a Receptionist I in Kingsville, TX to serve as the first point of contact for patients, providers and visitors. You will manage schedules, coordinate appointments, confirm visits and assist with rescheduling and no-shows while handling calls and greeting guests.

The role emphasizes organization, customer focus and multi-tasking in a fast-paced healthcare setting. A High School diploma or GED is required, with preferred healthcare experience and bilingual English/Spanish