Bilingual Medical Receptionist - Patient Concierge

Townsen Memorial Health System, LLC; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Employee Assistance Program

Disability Insurance

AD&D Plan

401(k) vesting

PTO & Holidays

Job summary

Townsen Memorial Surgery Center-Kingwood is seeking a bilingual medical receptionist to join our team. You will greet patients, collect demographics, schedule appointments, and support clinic staff with clerical tasks in a fast-paced environment.

Responsibilities include maintaining accurate patient records in the EMR, handling phone inquiries, and assisting with billing and communications with patients and vendors.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience preferred.
• Basic Life Support (BLS) Certification is required.

Responsibilities

• Greet patients and visitors upon arrival and provide information.
• Assist patients with forms and ensure accurate demographic data entry in EMR.
• Update and maintain patient records and billing information.
• Schedule, reschedule, and manage appointment calendars.
• Answer calls, transfer as needed, and route messages to appropriate staff.
• Collect and record patient charges and assist with revenue capture.
• Maintain reception area, stock forms, and office supplies.
• Ensure vendors and visitors sign in per policy.
• Support medical staff with clerical tasks and documentation.

Skills

Customer service

Microsoft Office

Attention to detail

Communication skills

Bilingual (English/Spanish)

multitask

Adaptability

Professionalism

Phone etiquette

Education

High School Diploma or equivalent

BLS Certification

Tools

EMR software

Job description

Townsen Memorial Surgery Center-Kingwood is seeking a bilingual medical receptionist to join our team. You will greet patients, collect demographics, schedule appointments, and support clinic staff with clerical tasks in a fast-paced environment.

Responsibilities include maintaining accurate patient records in the EMR, handling phone inquiries, and assisting with billing and communications with patients and vendors.