Healthcare Program Support Lead – Clinic Operations

Virginia Commonwealth University Health; Richmond, Northern (VA, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a Program Support Assistant Senior to deliver quality customer service to patients, families and staff. You will support clinical teams with scheduling, documentation, and data collection, while coordinating work orders and service desk activities.

The role requires strong Microsoft Office skills, at least three years of experience, and the ability to work independently within a busy health care setting.

Qualifications

• Three years of secretarial/administrative office experience.
• Experience with Microsoft Office and email/calendar tools.
• Experience in scheduling and data collection processes.

Responsibilities

• Act as corporate business agent in delegated areas of responsibility.
• Communicate scheduling needs to Director; optimize outpatient/resident scheduling.
• Provide administrative support to clinical service team and prepare documents.
• Process work orders, service desk tickets, and coordinate purchases.
• Orient new team members and supervise volunteers as needed.
• Record timekeeping for the clinical area and assist with orientation and training.
• Gather data for processes and support patient and family surveys.
• Participate in hospital-wide committees related to safety and quality.

Skills

Microsoft Office

Email calendaring

Scheduling coordination

Data collection

Customer service

Administrative support

Education

High school diploma or equivalent

Associate’s Degree in Business/Accounting

Job description

Virginia Commonwealth University Health is seeking a Program Support Assistant Senior to deliver quality customer service to patients, families and staff. You will support clinical teams with scheduling, documentation, and data collection, while coordinating work orders and service desk activities.

The role requires strong Microsoft Office skills, at least three years of experience, and the ability to work independently within a busy health care setting.