Bilingual Program Coordinator - Healthcare & Client Support

Cross Country Healthcare, Inc.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and client support for PACE homecare services.

You will assist caregivers with onboarding, credentialing, and system access while maintaining accurate records and ensuring regulatory compliance. In this role you will communicate policy updates, support payroll and timekeeping, and serve as a liaison for clients, caregivers, and internal teams.

Qualifications

• Minimum of one year of administrative or client support experience, preferably in healthcare or staffing.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions and resolving issues.
• Maintain accurate records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support scheduling, timekeeping, and payroll processes.

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Relationship building

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

VMS/client portals

Job description

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and client support for PACE homecare services.

You will assist caregivers with onboarding, credentialing, and system access while maintaining accurate records and ensuring regulatory compliance. In this role you will communicate policy updates, support payroll and timekeeping, and serve as a liaison for clients, caregivers, and internal teams.