Healthcare Program Coordinator - Onboarding & Compliance

Cross Country Healthcare, Inc.; Emeryville (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness platform

Local gym access

Job summary

Cross Country Healthcare, Inc. in Emeryville, CA is seeking a Program Coordinator to provide operational, administrative, and client support for our PACE programs, focusing on onboarding, credentialing, and compliance to ensure high-quality homecare services.

You will assist caregivers with onboarding, verify credentials, manage timekeeping and payroll issues, and maintain accurate records while communicating policy updates to stakeholders.

Qualifications

• 1+ year in administrative or client support, healthcare staffing preferred.
• Strong organization and time management to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism.
• Experience with VMS technology or client portals.
• Bilingual skills are a plus.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Onboard caregivers with orientation, credentialing, and system access.
• Provide ongoing support to field staff, addressing questions and issues.
• Maintain accurate caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly.
• Support timekeeping, payroll, and schedule confirmations for HCPs.
• Review timecards to ensure accuracy and timely corrections.
• Act as primary contact for PACE clients and inquiries.
• Build positive relationships with stakeholders to ensure service satisfaction.
• Conduct client satisfaction checks and follow up on feedback.
• Document and share client-specific requirements with caregivers.
• Work with Compliance to ensure regulatory standards are met.
• Maintain databases and client portals with accurate information.
• Assist with audits by providing complete documentation.
• Generate and distribute reports for internal teams and clients.
• Prepare client communications and process documentation.
• Serve as liaison among caregivers, clients, and internal departments.
• Provide backup coverage to ensure uninterrupted support.
• Represent Cross Country Healthcare professionally in all interactions.

Skills

Administrative support

Client support

Organizational skills

Time management

Written/verbal communication

Microsoft Office

Healthcare regulations

Confidentiality

VMS software

Bilingual preferred

Relationship-building

Education

High School Diploma or equivalent

Some college

Tools

VMS software

Job description

Cross Country Healthcare, Inc. in Emeryville, CA is seeking a Program Coordinator to provide operational, administrative, and client support for our PACE programs, focusing on onboarding, credentialing, and compliance to ensure high-quality homecare services.

You will assist caregivers with onboarding, verify credentials, manage timekeeping and payroll issues, and maintain accurate records while communicating policy updates to stakeholders.