Healthcare Professional Support Specialist

Cross Country Healthcare; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Cross Country Healthcare is seeking a Care Team Specialist to deliver exceptional support to healthcare professionals and drive a positive candidate experience.

Join a market-leading, tech-enabled workforce solutions and advisory firm with a four-decade track record, recognized for workplace excellence. The CTS will collaborate across teams to resolve onboarding, payroll, benefits, and portal navigation issues while ensuring outstanding customer service.

Qualifications

• HS diploma or GED preferred; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented – client focused.
• Exemplary interpersonal skills.
• Adaptability to evolving situations.
• Pleasant and helpful yet direct demeanor on the telephone.
• Ability to relate to a variety of people and establish meaningful relationships.

Responsibilities

• Create the best possible experience for healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist professionals and internal departments resolve onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional is with pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Skills

Customer service

Interpersonal skills

Adaptability

Phone etiquette

Relationship building

Communication

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country Healthcare is seeking a Care Team Specialist to deliver exceptional support to healthcare professionals and drive a positive candidate experience.

Join a market-leading, tech-enabled workforce solutions and advisory firm with a four-decade track record, recognized for workplace excellence. The CTS will collaborate across teams to resolve onboarding, payroll, benefits, and portal navigation issues while ensuring outstanding customer service.