Care Team Specialist: Elevate Healthcare Pro Support

Cross Country Healthcare; Central City (NE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country is seeking a Care Team Specialist (CTS) to join our team and deliver exceptional service to healthcare professionals. You will initiate and maintain rapport, resolve issues, and help ensure a positive experience across onboarding, payroll, benefits, and portal navigation.

The role involves outbound and inbound communications via phone, chat, text, social media, and email, plus educating professionals on processes and setting expectations for each assignment.

Responsibilities

• Create the best possible experience for healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Working knowledge of MS Office Suite, social media platforms
• Customer service oriented – client focused
• Pleasant and helpful yet direct demeanor on the telephone
• Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Job description

Cross Country is seeking a Care Team Specialist (CTS) to join our team and deliver exceptional service to healthcare professionals. You will initiate and maintain rapport, resolve issues, and help ensure a positive experience across onboarding, payroll, benefits, and portal navigation.

The role involves outbound and inbound communications via phone, chat, text, social media, and email, plus educating professionals on processes and setting expectations for each assignment.