Care Team Specialist: Healthcare Pro Support & Onboarding

Cross Country Healthcare; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform with onine

Job summary

Cross Country Healthcare is seeking a Care Team Specialist to join our team of healthcare professionals. The CTS will provide individualized support, onboarding assistance, and resolution of issues across onboarding, payroll, benefits, and portal navigation.

You will handle inbound/outbound calls, chats, and emails, educate professionals, and collaborate with support teams to ensure a positive candidate experience.

Qualifications

• HS diploma or GED required; BS/BA degree preferred.
• Experience with MS Office and social media platforms.
• Customer service oriented with strong interpersonal skills.
• Adaptable and able to build relationships with diverse professionals.

Responsibilities

• Create a positive candidate experience by contributing ideas to improve onboarding.
• Assist professionals and internal teams with onboarding, payroll, benefits, and portal navigation.
• Handle outbound and inbound calls, chats, texts, and emails.
• Engage as a social media ambassador and connect professionals with recruiters.
• Use the applicant tracking system to document issues from request to resolution.
• Educate professionals on processes and manage expectations for assignments.
• Support professionals through pre/post boarding and collaborate with support teams.

Skills

Customer service mindset

Interpersonal skills

Adaptability

Phone communication

Relationship building

Social media savvy

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country Healthcare is seeking a Care Team Specialist to join our team of healthcare professionals. The CTS will provide individualized support, onboarding assistance, and resolution of issues across onboarding, payroll, benefits, and portal navigation.

You will handle inbound/outbound calls, chats, and emails, educate professionals, and collaborate with support teams to ensure a positive candidate experience.