Healthcare Practice Operations Lead

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a skilled administrative professional to support physician practice operations and management. You will proactively handle scheduling, payroll-related tasks, HR processes, and various reports to maintain efficient clinic operations.

The role requires strong communication, organization, and familiarity with electronic medical records. Two years of related experience and a Bachelor’s or equivalent degree are preferred, with proficiency in Microsoft

Qualifications

• Two years of experience in administrative or office management role.
• Bachelor’s degree in business, healthcare, or related field.
• Knowledge of medical terminology
• Administrative experience in healthcare or physician practice setting
• Knowledge of electronic medical records

Responsibilities

• Performs and/or supervises physician practice administrative duties such as payroll, HR processes and paperwork, calendars, scheduling, reports and updating tools.
• Responsible for reviewing, seeking information and timely response for provider/customer support such as but not limited to EPIC in-basket messages, e-mails, phone calls, and other administrative requests.
• Monitors practice/provider operations workflow including no show rates, slot utilization, scheduling disruptions. Demonstrates efforts to enhance process and maximize operations.
• Supports practice by the coordination and maintenance of office supplies/equipment.
• Consistently exhibits appropriate behavior and holds self-accountable to expectations.
• Actively participates in process improvement initiatives to achieve practice or clinic goals.
• Creates standard and adhoc departmental reports by compiling and reviewing information from multiple resources.
• Supports appropriate processes for resource management and revenue cycle functions within the practice. Including but not limited to insurance verification, authorization, coding, charge entry, work queues, denials reduction efforts, payroll, financials, and reports.
• Effectively supports approved small or medium scale projects to enhance operations.
• May coordinate meetings, conferences, and other special events, as required, including identifying needed resources and arranging for required support.
• Maintains provider and resource schedules.
• May perform other department-specific duties and other assignments as appropriate.

Skills

Communication skills

Organizational skills

Customer service

Interpersonal skills

Education

Associates degree or high school diploma with 3 years related physician practice experience

Tools

EPIC

Microsoft Office

Job description

Children’s Healthcare of Atlanta is seeking a skilled administrative professional to support physician practice operations and management. You will proactively handle scheduling, payroll-related tasks, HR processes, and various reports to maintain efficient clinic operations.

The role requires strong communication, organization, and familiarity with electronic medical records. Two years of related experience and a Bachelor’s or equivalent degree are preferred, with proficiency in Microsoft