Healthcare Practice Operations Lead

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced administrative leader to oversee daily operations of physician practices. You will supervise staff, manage budgets, and guide processes to ensure safe, timely, and cost-effective patient care.

The role emphasizes coaching, cross-functional collaboration, and accountability, with responsibilities spanning staffing, revenue cycle support, and project leadership within a busy clinical environment.

Qualifications

• Strong customer service focus.
• Excellent written/verbal and time management skills.
• Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail.
• Demonstrated ability to coach, train and hold others accountable.
• Proficiency in Microsoft Office Suite and other Windows-based applications.

Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
• Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
• Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
• Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
• Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
• Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts.
• Effectively leads approved medium and large-scale projects to enhance operations.
• Serves on special projects/committees or act as department representative as necessary.
• Performs other department-specific duties and other assignments as appropriate.

Skills

Customer service

Time management

Judgment & prioritization

Coaching & mentoring

MS Office

Education

Bachelor's degree in business/related field

Job description

Children’s Healthcare of Atlanta is seeking an experienced administrative leader to oversee daily operations of physician practices. You will supervise staff, manage budgets, and guide processes to ensure safe, timely, and cost-effective patient care.

The role emphasizes coaching, cross-functional collaboration, and accountability, with responsibilities spanning staffing, revenue cycle support, and project leadership within a busy clinical environment.