Practice Operations Supervisor

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking an experienced administrative leader to oversee daily practice operations, ensuring efficient staff performance and high-quality patient care. You will supervise hiring, training, and daily workflows to meet clinical and financial goals.

The role emphasizes coaching, budgeting, and process improvement, with a focus on patient satisfaction and operational excellence across multiple practice sites.

Qualifications

• Four years of experience in administrative or office management.
• Master's degree plus two years in admin/office management is preferred.
• Knowledge of electronic medical records and budget/financial reporting.
• Excellent written/verbal and time management skills.

Responsibilities

• Oversee daily operations of the practice and lead a team.
• Manage staffing, interviewing, hiring, training, and performance.
• Monitor time, attendance, productivity, and customer service.
• Lead projects to improve operations and support revenue cycle functions.

Skills

Customer service focus

Written and verbal communication

Time management

Coaching and training

Microsoft Office Suite

Education

Master's degree

Bachelor's degree in business or related field

Tools

Electronic medical records

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 5:00 PM Worker Sub-Type Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children's Healthcare of Atlanta.

Experience

• Four years of experience in administrative or office management role
• With Master's degree, two years of experience in administrative or office management role

Preferred Qualifications

• Administrative experience in healthcare or physician practice setting
• Two years of experience in healthcare supervision or management
• Knowledge of electronic medical records
• Experience in budget/financial reporting
• Master's degree Education Bachelor’s degree in business, related field, or equivalent experience

Certification Summary

• No professional certifications required
• Knowledge, Skills, and Abilities Strong customer service focus
• Excellent written/verbal and time management skills
• Independent judgement to plan, prioritize, and organize a diversified workload with attention to detail
• Demonstrated ability to coach, train and hold others accountable
• Proficiency in Microsoft Office Suite and other Windows-based applications

Job Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
• Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
• Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
• Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
• Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
• Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts.
• Effectively leads approved medium and large-scale projects to enhance operations.
• Serves on special projects/committees or act as department representative as necessary.
• Performs other department-specific duties and other assignments as appropriate.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 2220 North Druid Hills Road

Job Family Practice Operations & Management

Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.

Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US