Healthcare Practice Operations & KPI Specialist

SCP Health; Saint George (LA); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development support

Wellness resources

Job summary

SCP Health is seeking an experienced Office/Practice Manager to oversee daily operations, drive KPI- and client/provider-satisfaction improvements, and coordinate scheduling and administrative tasks for multiple service lines. The role emphasizes collaboration with hospital staff and ongoing process enhancements.

Ideal candidates will have 2+ years in healthcare administration, strong communication, and proficiency in Microsoft Office, with knowledge of ICD-10/CPT coding to support accurate

Qualifications

• Experience in a professional or medical office environment.
• 2+ years of office management experience.
• 2+ years in Practice Management or healthcare.

Responsibilities

• Manage daily operations and KPI-related improvements for the practice.
• Handle daily administrative duties for each service line (death certificates, documentation queries, notes, and follow-up).
• Manage daily census and patient assignment, including EMR reconciliation.
• Support billing and coding accuracy with ICD10/CPT and chart reviews.
• Enhance client, PCP, patient, and provider satisfaction and facility relations.
• Assist in onboarding new clinicians and coordinating schedules.
• Lead HM Committee meetings and liaise between employer and hospital staff.
• Ensure timely physician signatures, credentialing, and daily billing processes.

Skills

Verbal and written communication

Organizational skills

Microsoft Office

Office management

Healthcare/Practice Management

Project management

ICD10/CPT coding knowledge

Education

High School diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

SCP Health is seeking an experienced Office/Practice Manager to oversee daily operations, drive KPI- and client/provider-satisfaction improvements, and coordinate scheduling and administrative tasks for multiple service lines. The role emphasizes collaboration with hospital staff and ongoing process enhancements.

Ideal candidates will have 2+ years in healthcare administration, strong communication, and proficiency in Microsoft Office, with knowledge of ICD-10/CPT coding to support accurate