Healthcare PM Manager — Implementations & KPIs Lead

Modernizing Medicine, Inc.; Boca Raton (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Modernizing Medicine, Inc. (ModMed) seeks a Manager of Project Management to lead a PM team responsible for implementing ModMed's product suite. You will manage daily operations, drive KPIs, handle escalations, and contribute to process improvements while collaborating across CS and other departments.

You will oversee project portfolios, ensure timely delivery, and coach team members. Healthcare experience is preferred as you support a mission to improve patient outcomes.

Qualifications

• Bachelor's degree in Business or Healthcare.
• 1–3 years leading a team of project managers.
• 3–5 years of experience in Project Management or related fields.
• PMP certification strongly preferred.
• Healthcare background preferred.

Responsibilities

• Oversee daily operations of their Project Management team (30%): staff 1:1s, reviews, escalation, talent development, performance reviews, liaison with department leaders.
• Departmental Initiatives & Process Improvement (30%): participate in KPI pursuit, process improvements, scalable implementation methodologies.
• Status Reporting & Stakeholder Readouts (15%): regular portfolio and business reviews for stakeholders and leadership.
• Quality Standards & CSAT Management (15%): ensure quality standards, CSAT data-driven decisions, address detractors.
• Capacity & Budget Collaboration (10%): collaborate to manage capacity against forecast and budget.

Skills

People leadership

Healthcare experience

PM excellence

Education

Bachelor's degree in Business or Healthcare

Job description

Modernizing Medicine, Inc. (ModMed) seeks a Manager of Project Management to lead a PM team responsible for implementing ModMed's product suite. You will manage daily operations, drive KPIs, handle escalations, and contribute to process improvements while collaborating across CS and other departments.

You will oversee project portfolios, ensure timely delivery, and coach team members. Healthcare experience is preferred as you support a mission to improve patient outcomes.