Director, Implementation Services, Enterprise

Modernizing Medicine, Inc.; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) plan with employer match

Generous Paid Time Off

Tuition reimbursement and LinkedIn Learning access

Wellness facilities at headquarters

Job summary

Modernizing Medicine, Inc. seeks a Director, Professional Services to lead the design and implementation of Professional Services organizations. This role focuses on maximizing success in healthcare through effective project management and team leadership. You will work closely with various departments to exceed client expectations and uphold quality standards.

A bachelor’s degree in a relevant field is required, with a preference for a master’s degree and extensive experience in Electronic Health Record and Revenue Cycle Management implementations.

Qualifications

• 5+ years of Electronic Health Record implementations leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Ability to quickly learn, analyze, understand, and convey complex information.

Responsibilities

• Leads Professional Services teams overseeing implementation and execution.
• Mentors and coaches team members for success.
• Resolves conflicts involving project priorities with clients.

Skills

Leadership

Project management

Communication skills

Analytical skills

Expertise in EHR implementation

Education

Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration or related field

Master’s degree preferred

Tools

Salesforce

Project Management software

Job description

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This 'for doctors, by doctors' philosophy has allowed us to create an AI‑enabled, specialty‑specific cloud platform that places patients at the center of care.

We are a team of 4,500+ passionate problem‑solvers on a mission to increase medical practice success and improve patient outcomes.

Job Description Summary

The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business Consulting, Pay Implementations) and personnel per strategic departmental KPI requirements. In alignment with our company culture, the Director will be guided by our core values: be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with Sales Organization, Training Services, Technology Services, and Operations teams to develop processes to meet and exceed our clients’ expectations.

Job Responsibilities

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.
• Takes ownership of team successes by directing, mentoring, and coaching.
• Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.).
• Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client.
• Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes.
• Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for ensuring overall delivery experience.
• Ensures adherence to quality standards and documented processes in day‑to‑day activities.
• Interfaces with client project stakeholders, including C‑level management and directors, to elicit business and functional requirements.
• Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources.
• Has a thorough understanding of the business’s key performance indicators and metrics and manages them to successful levels consistently.
• Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA.
• Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading‑edge delivery methodologies and best practices.

Job Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master’s degree preferred.
• Demonstrated leadership abilities to effectively lead a cross‑functional client‑driven organization.
• 5+ years of Electronic Health Record implementations leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Excellent verbal and written communication and listening skills.
• Ability to effectively work independently and coordinate team efforts.
• Experience with Salesforce or related implementation and CRM software solutions.
• Quality Assurance management.
• Expert knowledge of creating and managing a Project Management organization.

ModMed Benefits Highlight

• United States comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k) plan with a matching contribution of 50% of your contribution deferred on up to 6% of your compensation, with a 100% match after one year.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company‑paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Hybrid office‑based roles and remote availability for some roles.
• Wellness facilities at the BRIC headquarters.