Healthcare PC Support Analyst – Level 2 Help Desk

Overlake; Bellevue (WA); Sur place; USD 45 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Pre-tax and Roth options

Free parking and transit passes

Résumé du poste

Overlake Medical Center is seeking a Customer Service PC Analyst to support users on and off campus across PCs, applications, operating systems, and network platforms. You will provide primary Help Desk Level 2 support and maintain devices including handhelds, laptops, and A/V equipment.

The role emphasizes strong customer service, problem-solving, and ongoing learning. A+ or MCP is a plus; a Bachelor’s degree or equivalent experience is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in health care, business, computer science, and training and education.
• A+ Certification and/or MCP would be a plus.
• One-year prior experience with troubleshooting and maintaining PC software and network operating systems or health care related field.
• Excellent interpersonal, oral and written communication, and customer service skills.

Responsabilités

• Support Overlake systems users on or off campus across PCs, applications, OS, and network platforms.
• Provide primary Help Desk Level 2 support and perform routine procedures.
• Set up and support handheld devices, laptops, and A/V equipment.
• Continually expand knowledge to meet Overlake's evolving IT needs.

Connaissances

A+ Certification

MCP

Customer service

Problem solving

Formation

Bachelor’s degree or equivalent experience

Description du poste

Overlake Medical Center is seeking a Customer Service PC Analyst to support users on and off campus across PCs, applications, operating systems, and network platforms. You will provide primary Help Desk Level 2 support and maintain devices including handhelds, laptops, and A/V equipment.

The role emphasizes strong customer service, problem-solving, and ongoing learning. A+ or MCP is a plus; a Bachelor’s degree or equivalent experience is preferred.