Customer Service Service Analyst (0.4 FTE / Days)

Overlake Hospital Medical Center; Bellevue (WA); On-site; USD 540,000 - 875,000; Part time

Benefits offered by this job

Tuition reimbursement

Retirement plan matching

Medical insurance premiums as low as $

Free parking and Orca transit passes

Job summary

Overlake Hospital Medical Center in Bellevue, WA seeks a Customer Service Analyst (0.4 FTE) for days, weekends included. The role handles calls, code dispatches, and IT-related inquiries, serving as the main link between customers and the IS department.

Requirements include a high school diploma and at least two years of customer service experience; healthcare familiarity is preferred. Training in Office apps and IT basics is desirable.

Qualifications

• Requires a high school diploma and strong customer service experience.
• Healthcare experience is preferred to understand clinical and facility codes.
• Training in customer services, phone support, Microsoft Office, or IT basics is desirable.
• Excellent verbal and written communication is essential for diverse stakeholders.

Responsibilities

• Handle inbound and outbound calls, dispatch medical and facility codes as needed.
• Serve as main liaison between customers and the IS department; triage issues quickly.
• Address emails or chat bot inquiries and create tickets for escalation.
• Provide helpful solutions while maintaining Overlake Hospital Medical Center’s reputation.

Skills

Customer service

Phone support

Microsoft Office

IT basics

Interpersonal skills

Written communication

Education

High school diploma

Tools

Phone system familiarity

Job description

## Customer Service Service Analyst (0.4 FTE / Days)Apply: Bellevue, WA: Part time: Posted Today: R-11603# **Welcome to a medical center where you're the center of attention.****Pay range:**-Hourly$24.49 - $39.68The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. *The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.* **Part Time / Day Shift****0.4 FTE / 16 hours per week****Schedule: Saturday & Sunday****7 am - 3:30 pm** **Qualifications*** High school diploma is required.* None required. Microsoft A+ certification is a plus.* Two years prior customer service experience is required. Healthcare experience preferred.* Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.# # **Why join Overlake?**We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.* Local, visible leaders who care about you.* A values-based work environment.* Medical insurance premiums as low as $0 per month.* Many Overlake services covered at 100%.* Tuition reimbursement up to $10,000 per year.* Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.* Pre-tax and Roth after tax retirement savings plans.* An expanded Employee Assistance Program.* A caregiver support program to help with everything from childcare to eldercare.* Free parking and Orca transit passes.If this sounds like an environment where you'll thrive, we'd love to hear from you.