Weekend Part-Time Customer Service & IT Support (Healthcare)

Overlake; Bellevue (WA); On-site; USD 34,000 - 55,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Retirement plan matching 5–7%

Free parking and Orca transit passes

Job summary

Overlake Medical Center is seeking a Customer Service Analyst-Level 1 to handle inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs, and connecting callers to the correct location. This role also serves as the main contact between customers and the IS department.

The part-time, 0.4 FTE position offers 16 hours per week with Saturday and Sunday shifts, 7 am to 3:30 pm.

Qualifications

• High school diploma required.
• Microsoft A+ certification is a plus.
• Two years customer service experience required, healthcare experience preferred.
• Training in customer services or IT basics desired.

Responsibilities

• Handle inbound and outbound calls.
• Dispatch medical and facility codes.
• Triage and resolve customer issues; provide solutions.
• Serve as main contact between customer and IS department.
• Complete tickets for unresolved issues.

Skills

Customer service

Phone support

Interpersonal skills

Multi-line phone systems

Education

High school diploma

Microsoft Office knowledge

Tools

Microsoft Office

Job description

Overlake Medical Center is seeking a Customer Service Analyst-Level 1 to handle inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs, and connecting callers to the correct location. This role also serves as the main contact between customers and the IS department.

The part-time, 0.4 FTE position offers 16 hours per week with Saturday and Sunday shifts, 7 am to 3:30 pm.