Healthcare Customer Service Analyst - Part Time

Overlake Hospital Medical Center; United States; On-site; USD 33,000 - 54,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement to $10,000 per y

Retirement plan matching

Free parking and transit passes

Job summary

Overlake Hospital Medical Center is seeking a part-time Customer Service Analyst-Level 1 to handle inbound/outbound calls, dispatch codes, and assist customers. You will be the main liaison between customers and the IS department, addressing questions via phone, email, or chat and closing tickets as needed.

The role requires a High School diploma and at least two years of customer service experience, with healthcare familiarity preferred.

Qualifications

• High school diploma is required.
• Two years prior customer service experience is required.
• Healthcare experience preferred.
• Training in customer services, phone support, IT basics or related issues desired.

Responsibilities

• Handle inbound and outbound calls and connect callers to the correct location.
• Dispatch critical Medical and Facility Codes as needed.
• Triage customer issues and provide solutions while maintaining service quality.
• Complete tickets and assist with emails or chatbot inquiries.

Skills

Customer service

Communication

Multitasking

Phone support

Problem triage

Education

High school diploma

Tools

Microsoft Office

Phone systems

IT basics

Microsoft A+ (plus)

Job description

Overlake Hospital Medical Center is seeking a part-time Customer Service Analyst-Level 1 to handle inbound/outbound calls, dispatch codes, and assist customers. You will be the main liaison between customers and the IS department, addressing questions via phone, email, or chat and closing tickets as needed.

The role requires a High School diploma and at least two years of customer service experience, with healthcare familiarity preferred.