Healthcare IT Support Analyst - Part-Time, Weekend

Overlake Hospital Medical Center; Bellevue (WA); On-site; USD 540,000 - 875,000; Part time

Benefits offered by this job

Tuition reimbursement

Retirement plan matching

Medical insurance premiums as low as $

Free parking and Orca transit passes

Job summary

Overlake Hospital Medical Center in Bellevue, WA seeks a Customer Service Analyst (0.4 FTE) for days, weekends included. The role handles calls, code dispatches, and IT-related inquiries, serving as the main link between customers and the IS department.

Requirements include a high school diploma and at least two years of customer service experience; healthcare familiarity is preferred. Training in Office apps and IT basics is desirable.

Qualifications

• Requires a high school diploma and strong customer service experience.
• Healthcare experience is preferred to understand clinical and facility codes.
• Training in customer services, phone support, Microsoft Office, or IT basics is desirable.
• Excellent verbal and written communication is essential for diverse stakeholders.

Responsibilities

• Handle inbound and outbound calls, dispatch medical and facility codes as needed.
• Serve as main liaison between customers and the IS department; triage issues quickly.
• Address emails or chat bot inquiries and create tickets for escalation.
• Provide helpful solutions while maintaining Overlake Hospital Medical Center’s reputation.

Skills

Customer service

Phone support

Microsoft Office

IT basics

Interpersonal skills

Written communication

Education

High school diploma

Tools

Phone system familiarity

Job description

Overlake Hospital Medical Center in Bellevue, WA seeks a Customer Service Analyst (0.4 FTE) for days, weekends included. The role handles calls, code dispatches, and IT-related inquiries, serving as the main link between customers and the IS department.

Requirements include a high school diploma and at least two years of customer service experience; healthcare familiarity is preferred. Training in Office apps and IT basics is desirable.