Help Desk Analyst: IT Support & User Onboarding

LRS Healthcare; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

LRS Healthcare is seeking a Help Desk Analyst to be the first point of contact for employees needing technology assistance. You will provide Level 1 and Level 2 support for end-user devices, Microsoft 365, and user accounts, resolving issues by phone, email, Teams chat and in person.

You will document incidents, escalate complex problems to senior teams, and help employees get the most from the tools they use daily, while delivering exceptional customer service.

Qualifications

• Associate degree or technical IT certification is preferred.
• 1+ years of help desk or desktop support experience required.
• Experience with Windows 10/11 and Microsoft 365 apps.
• Familiar with Entra ID, Intune, Exchange Online.
• Strong troubleshooting and customer service skills.

Responsibilities

• Respond to support requests via phone, email, Teams chat and walk-up.
• Log, prioritize, and resolve tickets within SLA.
• Troubleshoot hardware, software, connectivity, and peripheral issues.
• Provide remote support to in-office and remote employees.
• Escalate complex issues with complete notes.

Skills

Troubleshooting

Verbal communication

Written communication

Customer service

Time management

Education

Associate degree

IT certifications

Tools

Microsoft 365

Microsoft Entra ID

Intune

Exchange Online

ITSM software

Job description

LRS Healthcare is seeking a Help Desk Analyst to be the first point of contact for employees needing technology assistance. You will provide Level 1 and Level 2 support for end-user devices, Microsoft 365, and user accounts, resolving issues by phone, email, Teams chat and in person.

You will document incidents, escalate complex problems to senior teams, and help employees get the most from the tools they use daily, while delivering exceptional customer service.