Level II Helpdesk PC Technician - IT Support

Omni Family Health; Fresno (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

Omni Family Health in Fresno, CA is seeking a Full-Time PC Technician to provide Level II support for computer hardware, peripherals, and software. The role requires resolving issues, guiding end-users, and maintaining equipment, with tasks including imaging, inventory, and knowledge-base updates.

Summary duties include responding to service requests, installing and configuring devices, and ensuring timely completion of work orders, while adhering to HIPAA regulations and corporate security

Qualifications

• Minimum 2 years in a computer helpdesk or PC technician role.

Responsibilities

• Provide second level technical support for hardware, peripherals, or software.
• Troubleshoot problems and follow up to ensure resolution.
• Monitor help desk system and process work orders and configure equipment.
• Assist with workstation imaging and inventory.
• Create and maintain knowledge-based entries and user documentation.
• Comply with HIPAA regulations and security policies.

Skills

Troubleshooting

Customer service

Remote support

Documentation

Education

High school diploma

A+ or MCP (certifications)

MCP

Tools

Active Directory

Networking fundamentals

Microsoft Office

Remote access tools

Job description

Omni Family Health in Fresno, CA is seeking a Full-Time PC Technician to provide Level II support for computer hardware, peripherals, and software. The role requires resolving issues, guiding end-users, and maintaining equipment, with tasks including imaging, inventory, and knowledge-base updates.

Summary duties include responding to service requests, installing and configuring devices, and ensuring timely completion of work orders, while adhering to HIPAA regulations and corporate security