Healthcare Patient Engagement Call Center Specialist

Valle del Sol; Phoenix (AZ); On-site; USD 24,796 - 30,307; Full time

Job summary

Valle del Sol is seeking a Patient Engagement Specialist in Phoenix, AZ to be the first point of contact for patients, partners, and referral sources. You will help schedule appointments, manage referrals, and support access to primary care, behavioral health, and psychiatry services.

Your role includes handling inbound calls, providing service information, documenting interactions in the EHR, and assisting with translation when bilingual skills are available.

Qualifications

• Customer service, call center, medical office, healthcare scheduling, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and electronic record systems.
• Excellent organizational, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Schedule appointments for primary care, behavioral health, and psychiatry services.
• Process referral and intake requests according to referral source contracts and procedures.
• Complete required referral documentation in NextGen.
• Obtain and evaluate information to ensure timely processing of referrals.
• Coordinate referrals and inquiries with internal departments to facilitate access to care.
• Verify AHCCCS and private insurance eligibility.
• Document interactions and maintain accurate records in the EHR.

Skills

Customer service

Call center

Scheduling

Communication

Multitasking

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Tools

NextGen

Job description

Valle del Sol is seeking a Patient Engagement Specialist in Phoenix, AZ to be the first point of contact for patients, partners, and referral sources. You will help schedule appointments, manage referrals, and support access to primary care, behavioral health, and psychiatry services.

Your role includes handling inbound calls, providing service information, documenting interactions in the EHR, and assisting with translation when bilingual skills are available.