Patient Access & Engagement Specialist

Valle del Sol, Inc.; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Training and advancement opportunities

Job summary

Valle del Sol, Inc. is seeking a Patient Engagement Specialist to assist patients with appointment scheduling and inquiries regarding services. This role requires strong communication skills and a commitment to providing exceptional customer service in a healthcare setting.

Key responsibilities include managing incoming calls, coordinating referrals, and maintaining accurate documentation within electronic health record systems. The ideal candidate will have a high school diploma, experience in a medical office, and proficiency with Microsoft Office.

Qualifications

• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Experience in a healthcare or call center environment.

Responsibilities

• Schedule appointments for primary care and behavioral health services.
• Answer inbound calls and respond to inquiries professionally.
• Document customer interactions and maintain confidentiality.

Skills

Customer service experience

Communication skills

Ability to manage multiple tasks

Proficiency with Microsoft Office

Organizational skills

Education

High school diploma or GED

Tools

NextGen electronic health record systems

Job description

Valle del Sol, Inc. is seeking a Patient Engagement Specialist to assist patients with appointment scheduling and inquiries regarding services. This role requires strong communication skills and a commitment to providing exceptional customer service in a healthcare setting.

Key responsibilities include managing incoming calls, coordinating referrals, and maintaining accurate documentation within electronic health record systems. The ideal candidate will have a high school diploma, experience in a medical office, and proficiency with Microsoft Office.