Healthcare Ops Specialist: Patient Care & Workflow

AdaptHealth LLC; Jacksonville (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off

Health insurance

Health Savings Account

Life Insurance

Job summary

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will improve workflows, verify documentation and navigate EMR systems to ensure accurate data and timely authorizations.

This role emphasizes collaboration with cross-functional teams, adherence to HIPAA and safety standards, and contributing to quality metrics while handling multiple priorities in a fast-paced healthcare environment.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in relatable field (Healthcare Admin, Business Admin) or equivalent.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus.
• Excellent verbal and written communication with analytical, problem-solving and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Multitasking

Computer skills

Learning new technologies

Independent worker

Education

High School Diploma / Associate’s degree in Healthcare Admin or Business Admin

Job description

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will improve workflows, verify documentation and navigate EMR systems to ensure accurate data and timely authorizations.

This role emphasizes collaboration with cross-functional teams, adherence to HIPAA and safety standards, and contributing to quality metrics while handling multiple priorities in a fast-paced healthcare environment.