Healthcare Ops Lead - Implementations & Product

In-House Health, Inc.; New York (NY); Vor Ort; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equity

Health benefits (vision & dental)

Zusammenfassung

In-House Health is seeking an Operations Manager to oversee a portfolio of software implementations and ongoing product evolution. You will report to the VP of Ops, manage multi-site deployments, and partner with executive clients to define success criteria.

The role requires 4+ years in analytics-driven, client-facing environments; comfort with PPT and Excel; and the ability to translate findings into clear recommendations. Experience in healthcare ops or SQL is a plus.

Qualifikationen

• Bachelor’s degree in business, economics, engineering, or a related field.
• 5+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
• High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
• Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
• Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
• Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
• Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
• Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.

Aufgaben

• Define playbooks for multi-site, simultaneous implementations for enterprise-level customers and drive their execution.
• Lead and optimize existing processes for implementations for new, single-site customers, ensuring smooth adoption and minimal disruption to operations.
• Define configurable success criteria for varied implementation types and establish standardized processes for baseline metrics extraction
• Enhance tracking, monitoring, and communication of key performance metrics and translate them into actionable strategies.
• Own and grow key relationships with executive stakeholders across facility leadership and frontline staff.
• Partner and lead projects with the growth team, defining roadmaps for repeatable network and geographic expansion as In-House enters new markets.
• Extract and synthesize customer feedback to identify opportunities for product enhancements and drive the process from ideation to deployment.
• Lead projects with the product team to influence roadmap priorities, translating customer requests into actionable product delivery plans.
• Develop best practices, playbooks, and case studies to standardize and scale successful implementations.

Kenntnisse

Executive presence

Client-facing

Analytical thinking

Strategic thinking

Ownership

Relationship management

PPT

Excel

SQL

Ausbildung

Bachelor’s degree in business, economics, engineering, or related field

Tools

PowerPoint

Excel

SQL

Jobbeschreibung

In-House Health is seeking an Operations Manager to oversee a portfolio of software implementations and ongoing product evolution. You will report to the VP of Ops, manage multi-site deployments, and partner with executive clients to define success criteria.

The role requires 4+ years in analytics-driven, client-facing environments; comfort with PPT and Excel; and the ability to translate findings into clear recommendations. Experience in healthcare ops or SQL is a plus.