Operations: Manager

In-House Health, Inc.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Health benefits (vision & dental)

Job summary

In-House Health is seeking an Operations Manager to oversee a portfolio of software implementations and ongoing product evolution. You will report to the VP of Ops, manage multi-site deployments, and partner with executive clients to define success criteria.

The role requires 4+ years in analytics-driven, client-facing environments; comfort with PPT and Excel; and the ability to translate findings into clear recommendations. Experience in healthcare ops or SQL is a plus.

Qualifications

• Bachelor’s degree in business, economics, engineering, or a related field.
• 5+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
• High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
• Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
• Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
• Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
• Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
• Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.

Responsibilities

• Define playbooks for multi-site, simultaneous implementations for enterprise-level customers and drive their execution.
• Lead and optimize existing processes for implementations for new, single-site customers, ensuring smooth adoption and minimal disruption to operations.
• Define configurable success criteria for varied implementation types and establish standardized processes for baseline metrics extraction
• Enhance tracking, monitoring, and communication of key performance metrics and translate them into actionable strategies.
• Own and grow key relationships with executive stakeholders across facility leadership and frontline staff.
• Partner and lead projects with the growth team, defining roadmaps for repeatable network and geographic expansion as In-House enters new markets.
• Extract and synthesize customer feedback to identify opportunities for product enhancements and drive the process from ideation to deployment.
• Lead projects with the product team to influence roadmap priorities, translating customer requests into actionable product delivery plans.
• Develop best practices, playbooks, and case studies to standardize and scale successful implementations.

Skills

Executive presence

Client-facing

Analytical thinking

Strategic thinking

Ownership

Relationship management

PPT

Excel

SQL

Education

Bachelor’s degree in business, economics, engineering, or related field

Tools

PowerPoint

Excel

SQL

Job description

Oversee portfolio of software implementations and product evolution

About the role

The Operations Manager will report directly to the VP of Ops. They will oversee implementations, product work, pre-close executive management, and more. To be suited for this job, we want 4+ years of operational experience, comfort with client facing interactions, PPT and Excel, and analytics. Healthcare ops, consulting and SQL are a plus, but not a must.

About In-House Health

In-House is a rapidly growing AI-automated workforce management platform for healthcare providers. In-House has scaled rapidly to adoption by >100,000 care providers active weekly, delivering 12% gain in labor efficiency while making scheduling transparent, flexible and fair, beloved by nursing/operations executives and frontline staff alike. We are backed by top VCs, including NEA, TMVand Vine Ventures.

About You

• Bachelor’s degree in business, economics, engineering, or a related field.
• 5+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
• High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
• Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
• Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
• Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
• Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
• Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.

Responsibilities

Implementation and Customer Success:

• Define playbooks for multi-site, simultaneous implementations for enterprise-level customers and drive their execution.
• Lead and optimize existing processes for implementations for new, single-site customers, ensuring smooth adoption and minimal disruption to operations.
• Define configurable success criteria for varied implementation types and establish standardized processes for baseline metrics extraction

Ongoing Performance Management & Optimization:

• Enhance the tracking, monitoring, and communication of key performance metrics (e.g., agency use, overtime reduction, labor efficiency).
• Synthesize and translate key performance metrics into actionable strategies and initiatives that drive short-term improvement and long-term sustained success for clients.
• Own and grow key relationships with executive stakeholders across facility leadership and frontline staff.
• Partner and lead projects with the growth team, defining roadmaps for repeatable network and geographic expansion as In-House enters new markets.

Product Evolution:

• Extract and synthesize customer feedback to identify opportunities for product enhancements and then drive the process from ideation to deployment.
• Lead projects with the product team to influence roadmap priorities, translating customer requests into actionable product delivery plans.
• Develop best practices, playbooks, and case studies to standardize and scale successful implementations.

Compensation

Competitive salary and equity, full health benefits including vision & dental

AI-driven Scheduling and Management Platform for Modern Nursing Teams

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