Healthcare Operations Training Specialist

Medica; Hopkins (MN); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

PTO/Holidays

401K contributions

Job summary

Medica is seeking an experienced Operations Trainer to deliver technical, systems, transactional and industry-specific training for the operations organization. You will analyze business outcomes from new products and process updates, and identify knowledge gaps affecting teams within Operations.

The role includes training needs assessment, curriculum development for instructor-led and e-learning formats, and assessments to demonstrate behavior change and results in line with quality standards

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 3+ years of relevant working experience.

Responsibilities

• Training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica.
• Provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.

Education

Bachelor's degree or equivalent experience in related field

Job description

Medica is seeking an experienced Operations Trainer to deliver technical, systems, transactional and industry-specific training for the operations organization. You will analyze business outcomes from new products and process updates, and identify knowledge gaps affecting teams within Operations.

The role includes training needs assessment, curriculum development for instructor-led and e-learning formats, and assessments to demonstrate behavior change and results in line with quality standards