Operations Trainer

Medica; Minnetonka, Madison (MN, WI); On-site; USD 51,000 - 87,000; Full time

Job summary

Medica is a nonprofit health plan serving Minnesota and beyond. The Operations Trainer role focuses on delivering technical and process training for the operations team, assessing training needs, and developing curricula for both instructor-led and e-learning formats.

Requires a Bachelor's degree and 3+ years of relevant experience. The job is on-site in Minnetonka, MN with potential additional locations, and includes a comprehensive rewards package.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 3+ years of relevant working experience.

Responsibilities

• Provide technical, systems, transactional and industry-specific training for the operations organization.
• Conduct needs assessments and develop curricula for instructor-led and/or e-learning, one-to-one training, and test design.
• Perform level three (behavior change) assessment and report results per quality standards.
• Collaborate with business partners to identify gaps in knowledge affecting Operations.

Skills

Communication skills

Independent work

Team collaboration

Microsoft Suite

Virtual training platforms

Training experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Operations Trainer

• Posted on November 9, 2026

Locations

Showing 1 location

Minnetonka, MN | CORP
Minnetonka, MN 55305, USA

+1 more locations

• On-site
• QA & Training
• Full-Time
• Requisition #: OPERA006377

Description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica's Operations Trainer performs technical, systems, transactional and industry specific training for the operations organization including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations.

Responsible for training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica. This is an experienced level professional position that provides explanations and interpretations while being accountable for some complex responsibilities with limited supervision.

Required Qualifications

• Bachelor's degree or equivalent experience in related field
• 3+ years of relevant working experience

Preferred Qualifications

• Experience with virtual training platforms preferred
• Training experience preferred
• Ability to work independently and within a team
• Excellent written and verbal communication skills
• Ability to work in an environment that is constantly changing
• Proficiency in Microsoft Suite
• Perform other duties as assigned

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.

The full salary grade for this position is $50,800 - $87,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $50,800 - $76,125. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.