Onsite Operations Training Specialist - Curriculum & Impact

Medica; Minnetonka, Madison (MN, WI); On-site; USD 51,000 - 87,000; Full time

Job summary

Medica is a nonprofit health plan serving Minnesota and beyond. The Operations Trainer role focuses on delivering technical and process training for the operations team, assessing training needs, and developing curricula for both instructor-led and e-learning formats.

Requires a Bachelor's degree and 3+ years of relevant experience. The job is on-site in Minnetonka, MN with potential additional locations, and includes a comprehensive rewards package.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 3+ years of relevant working experience.

Responsibilities

• Provide technical, systems, transactional and industry-specific training for the operations organization.
• Conduct needs assessments and develop curricula for instructor-led and/or e-learning, one-to-one training, and test design.
• Perform level three (behavior change) assessment and report results per quality standards.
• Collaborate with business partners to identify gaps in knowledge affecting Operations.

Skills

Communication skills

Independent work

Team collaboration

Microsoft Suite

Virtual training platforms

Training experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Medica is a nonprofit health plan serving Minnesota and beyond. The Operations Trainer role focuses on delivering technical and process training for the operations team, assessing training needs, and developing curricula for both instructor-led and e-learning formats.

Requires a Bachelor's degree and 3+ years of relevant experience. The job is on-site in Minnetonka, MN with potential additional locations, and includes a comprehensive rewards package.