Healthcare Operations Supervisor, Patient Access Hub

CareMetx, LLC; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

CareMetx, LLC is seeking an Operations Supervisor to oversee day-to-day program activities and staff supporting client contracts. You will assist the manager in meeting obligations and ensuring tasks are completed on time.

The role requires 3+ years in healthcare reimbursement settings, supervisory experience, and the ability to coach and develop staff, while maintaining strong communication and attention to detail.

Qualifications

• 3+ years of experience in a reimbursement HUB, speciality pharmacy, medical insurance, physician’s office or healthcare setting.
• Bachelor’s degree preferred.
• Previous 1+ years supervisory experience is required.

Responsibilities

• Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines.
• Conducts performance reviews and provides feedback to direct reports.
• Assist with the coaching of staff.
• Provides day-to-day instructions to team members on job responsibilities.
• Helps associates resolve associate work-related issues.
• Assist with the hiring and termination process.
• Assist with the development of program training documents.
• Ensures open communication with the staff.
• Proactively identifies program issues and proposes ways in which to address their concerns.
• Maintains positive rapport with internal and external customers.
• Understands contract obligations.
• Assist in the development of project task plan and standard operating procedures.
• Analyzes reports for trends and gives recommendations.
• Reports all Adverse Events (AE) disclosed in alignment with training and SOPs.
• Maintain regular and reliable attendance and be prepared for work as scheduled.
• Performs other related duties as assigned.
• Extensive travel is required (60% travel).

Skills

Interpersonal skills

Effective communication

Multitasking

Delegate tasks

Motivate and support

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CareMetx, LLC is seeking an Operations Supervisor to oversee day-to-day program activities and staff supporting client contracts. You will assist the manager in meeting obligations and ensuring tasks are completed on time.

The role requires 3+ years in healthcare reimbursement settings, supervisory experience, and the ability to coach and develop staff, while maintaining strong communication and attention to detail.