Healthcare Operations Specialist — Patient Care & Process Improvement

AdaptHealth, LLC; Kingsport (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Paid time off

Job summary

AdaptHealth LLC in Kingsport, Tennessee is seeking an Operations Specialist to support patient care and drive operational excellence.

You will review documentation, verify insurance, navigate EMR systems, and help improve workflows while ensuring HIPAA compliance. This role offers opportunities to collaborate with cross-functional teams and contribute to quality, performance metrics, and patient outcomes.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in Healthcare Administration or related field.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Customer service

Operations planning

EMR navigation

Microsoft Office

Education

High School Diploma

Associate’s degree in Healthcare Administration

Tools

EMR software

Insurance verification tools

Job description

AdaptHealth LLC in Kingsport, Tennessee is seeking an Operations Specialist to support patient care and drive operational excellence.

You will review documentation, verify insurance, navigate EMR systems, and help improve workflows while ensuring HIPAA compliance. This role offers opportunities to collaborate with cross-functional teams and contribute to quality, performance metrics, and patient outcomes.