Healthcare Operations Specialist: Improve Patient Care Flow

AdaptHealth, LLC; Nashville (TN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off (6 paid holidays)

Health insurance

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our Nashville operations. You will help optimize workflows, ensure documentation accuracy, and guide teams to improve efficiency and patient outcomes.

Responsibilities include reviewing insurance verifications and authorizations, navigating EMR systems, and delivering training materials while maintaining HIPAA and safety standards.

Qualifications

• High school diploma or better required.
• One year of relatable work experience required.
• Experience in healthcare or medical supply environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned

Skills

Driver's license

Verbal & written communication

Multi-tasking

Microsoft Office / healthcare systems

Tech savviness

Education

High School Diploma / Associate degree in Healthcare Admin or related field

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our Nashville operations. You will help optimize workflows, ensure documentation accuracy, and guide teams to improve efficiency and patient outcomes.

Responsibilities include reviewing insurance verifications and authorizations, navigating EMR systems, and delivering training materials while maintaining HIPAA and safety standards.