Healthcare Operations Specialist: Drive Patient Outcomes

AdaptHealth, LLC; Richardson (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

AdaptHealth in Richardson, TX is seeking an Operations Specialist who will support patient care and drive operational excellence. The role focuses on improving workflows, verifying insurance, processing authorizations, and navigating EMR systems to ensure accurate data and timely service.

You will collaborate with regional teams, monitor payer guidelines, contribute to training, and help meet quality metrics while balancing multiple priorities in a fast-paced healthcare environment.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree (Healthcare Admin, Business Admin or related).
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Skills

Relatable work experience

Communication skills

Multi-tasking

Microsoft Office

Healthcare systems familiarity

Education

High School Diploma or Associate’s degree in related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth in Richardson, TX is seeking an Operations Specialist who will support patient care and drive operational excellence. The role focuses on improving workflows, verifying insurance, processing authorizations, and navigating EMR systems to ensure accurate data and timely service.

You will collaborate with regional teams, monitor payer guidelines, contribute to training, and help meet quality metrics while balancing multiple priorities in a fast-paced healthcare environment.