Healthcare Operations Specialist: Patient Care & Efficiency

Minority Professional Network, Inc.; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Parental leave (paid)

Disability Insurance

HSA/FSA options

Teledoc access

Identity theft protection

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will review documentation, verify insurance and authorizations, and navigate EMR systems to ensure accurate data and compliant processes.

The role emphasizes process improvement, collaboration with cross-functional teams, and meeting performance metrics while handling multiple priorities in a fast-paced healthcare environment.

Qualifications

• Minimum 1 year of relatable work experience.
• High School Diploma or higher; related field degree preferred.
• Experience in healthcare administration, insurance, billing, or call center is a plus.
• Excellent verbal and written communication; strong analytical and problem-solving.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills; knowledge of Microsoft Office and healthcare systems is a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently following established procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Independent worker

Analytical thinking

Adaptability to new tech

Healthcare systems proficiency

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Bachelor’s degree in Healthcare Administration or related field (preferred)

Tools

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will review documentation, verify insurance and authorizations, and navigate EMR systems to ensure accurate data and compliant processes.

The role emphasizes process improvement, collaboration with cross-functional teams, and meeting performance metrics while handling multiple priorities in a fast-paced healthcare environment.