Healthcare Operations & Process Optimizer

AdaptHealth, LLC; Murrieta (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off & holidays

Employee stock purchase plan

Parental bonding leave

Disability insurance

FSA/HSA

Job summary

AdaptHealth is seeking an Operations Specialist to support regional operations, improve workflows, and ensure patient care excellence. You will review documentation, verify insurance, navigate EMR systems, and help drive process optimization.

The role requires strong communication, multi-tasking, and the ability to work independently within HIPAA-compliant practices. Experience in healthcare admin or related fields is preferred, with a focus on accuracy and teamwork.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in a related field.
• Experience in management, administrative, insurance, billing, claims, call center, or customer service is preferred.
• Healthcare organization, pharmacy, HME, or Medicare environment experience is a plus.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification and authorizations.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement efficiency improvements.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services for compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance performance.
• Meet quality metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Communication skills

Multi-tasking

Analytical thinking

Problem solving

Independent work

Education

High School Diploma

Associate’s degree or related field

Healthcare Administration / Business Administration background

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support regional operations, improve workflows, and ensure patient care excellence. You will review documentation, verify insurance, navigate EMR systems, and help drive process optimization.

The role requires strong communication, multi-tasking, and the ability to work independently within HIPAA-compliant practices. Experience in healthcare admin or related fields is preferred, with a focus on accuracy and teamwork.