Healthcare Operations Manager - Service & Staff Lead

Compass Group USA; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Retirement Plan

Flexible Time Off

Job summary

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to support healthcare services operations. You will coordinate frontline associates, act as a liaison between administration and unit departments, and strive to deliver the highest possible level of service.

Responsibilities include establishing and reviewing standards, planning staffing, assisting in hiring, orienting and supervising staff, conducting inspections, reporting goals and plans, and coordinating outside

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient MS Office skills (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Communication skills

Multitasking

Organization

Leadership

Problem solving

Tools

MS Office

Job description

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to support healthcare services operations. You will coordinate frontline associates, act as a liaison between administration and unit departments, and strive to deliver the highest possible level of service.

Responsibilities include establishing and reviewing standards, planning staffing, assisting in hiring, orienting and supervising staff, conducting inspections, reporting goals and plans, and coordinating outside