Healthcare Operations Lead | SLA & Growth Champion

Aig; Seattle (WA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Aig seeks a results-driven Operations Lead to oversee client engagements in the US healthcare sector from Seattle. You will lead a cross-functional team, drive process improvements, and manage delivery SLAs while coordinating with client leadership.

The role requires 6–7 years in Operations with 2–3 years in team management and direct US healthcare client handling, plus a graduate degree. You will guide growth plans and training, ensuring smooth operations across engagements.

Qualifications

• 6–7 years in Operations with 2–3 years of team management and client handling in US Healthcare.
• In-depth knowledge of US Healthcare domain (payer or provider).
• Any graduate degree required.

Responsabilités

• Collaborate with client leadership on process updates and engagement scoping.
• Initiate and drive training programs for team and new recruits.
• Lead, coach, and develop the team; define growth plans.
• Drive 100% SLA on client deliverables and manage operational activities.
• Identify pain points and develop action plans; support continuous process improvement.
• Coordinate with stakeholders for client interactions; handle ad-hoc reports.
• Participate in fixed US shifts.

Connaissances

Team management

Client handling

Operations management

Process improvement

Analytical skills

Stakeholder coordination

Formation

Graduate degree

Description du poste

Aig seeks a results-driven Operations Lead to oversee client engagements in the US healthcare sector from Seattle. You will lead a cross-functional team, drive process improvements, and manage delivery SLAs while coordinating with client leadership.

The role requires 6–7 years in Operations with 2–3 years in team management and direct US healthcare client handling, plus a graduate degree. You will guide growth plans and training, ensuring smooth operations across engagements.