Healthcare Program Lead - Operational Excellence

Aquent (United States); Menlo Park (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Aquent is partnering with a leading institution at the forefront of healthcare innovation, dedicated to advancing patient care, research, and education. This role focuses on shaping program development and driving operational excellence within a cutting-edge healthcare environment.

You will lead projects, coordinate cross-functional teams, document processes, and ensure high-quality execution while maintaining confidentiality and strong stakeholder relationships across departments.

Qualifications

• Bachelor's degree from an accredited college or university.
• Solid understanding of project management methodologies and improvement principles.
• Ability to analyze and synthesize large amounts of information effectively.
• Clear, concise writing with excellent communication skills.
• Strong interpersonal and cross-cultural communication abilities.
• Excellent organizational skills with multitasking capability.
• Discretion, independent judgment, and initiative.
• Proficiency in Word, Excel, Access, and online databases.

Responsibilities

• Lead and support projects to improve internal operations and growth.
• Establish workgroups and document processes; manage communications and minutes.
• Facilitate care coordination workflows for patient inquiries and visits.
• Oversee production of internal/external marketing collateral and event materials.
• Assist in selecting consultants, contractors, and vendors.
• Implement quality control to ensure policy adherence.
• Assess and document business processes to inform outcomes.
• Collaborate with diverse customers, clients, and vendors with inclusivity.
• Act as an ambassador for the institution in the community.
• Perform related duties to support team and organizational goals.

Skills

Project management

Data analysis

Excellent communication

Multitasking

Confidentiality

Stakeholder management

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Access

Online databases

Internet research

Job description

Aquent is partnering with a leading institution at the forefront of healthcare innovation, dedicated to advancing patient care, research, and education. This role focuses on shaping program development and driving operational excellence within a cutting-edge healthcare environment.

You will lead projects, coordinate cross-functional teams, document processes, and ensure high-quality execution while maintaining confidentiality and strong stakeholder relationships across departments.