Assistant Manager - Operations

Aig; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Aig seeks a results-driven Operations Lead to oversee client engagements in the US healthcare sector from Seattle. You will lead a cross-functional team, drive process improvements, and manage delivery SLAs while coordinating with client leadership.

The role requires 6–7 years in Operations with 2–3 years in team management and direct US healthcare client handling, plus a graduate degree. You will guide growth plans and training, ensuring smooth operations across engagements.

Qualifications

• 6–7 years in Operations with 2–3 years of team management and client handling in US Healthcare.
• In-depth knowledge of US Healthcare domain (payer or provider).
• Any graduate degree required.

Responsibilities

• Collaborate with client leadership on process updates and engagement scoping.
• Initiate and drive training programs for team and new recruits.
• Lead, coach, and develop the team; define growth plans.
• Drive 100% SLA on client deliverables and manage operational activities.
• Identify pain points and develop action plans; support continuous process improvement.
• Coordinate with stakeholders for client interactions; handle ad-hoc reports.
• Participate in fixed US shifts.

Skills

Team management

Client handling

Operations management

Process improvement

Analytical skills

Stakeholder coordination

Education

Graduate degree

Job description

Job Description

• Work closely with client leadership over regular process updates, review and scoping new engagements.
• Initiate and drive training programs for team and new recruits as per process requirements.
• Lead and coach the team.
• Define a growth plan for the team.
• Identify pain areas within the process and develop action plans for smooth functioning.
• Manage operational activities through project management.
• Drive 100% SLA on client deliverables throughout teams.
• Support continuous process improvement initiatives to ensure high level of customer satisfaction.
• Contribute to handling multiple ad‑hoc report requests and regular recurring reports.
• Demonstrate analytical skills with attention to detail, analyzing and authoring functional and technical specifications.
• Handle client operational issues independently while keeping key stakeholders informed.
• Apply continuous improvement to production processes.
• Coordinate with various stakeholders for client interaction.
• Participate in fixed US shifts.

Qualifications

• Any graduate degree.
• Overall experience of 6 to 7 years in Operations with 2 to 3 years of team management and client handling within the US Healthcare domain (payer or provider side).
• In‑depth knowledge of US Healthcare domain.