Implementations Manager

Jobtailor; Alabama; On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced healthcare implementation and client onboarding lead to manage end-to-end onboarding of new clients and ongoing implementations. You will act as the primary client contact, coordinating cross-functional teams to execute project plans, data exchanges, and system configurations.

The role requires strong communication, organization, and growth mindset to ensure regulatory compliance and successful transitions to account management.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Experience in healthcare implementation or client onboarding is required.
• Strong project management and organizational skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Lead end-to-end onboarding for new clients from contract execution to go-live.
• Lead implementations adding products and services to existing clients.
• Serve as the primary client contact during implementation.
• Develop and manage project plans, timelines, and deliverables.
• Coordinate with operations, IT, claims, compliance, account management, and Accounting.
• Facilitate data exchange and system configuration, including claims routing, provider files, reports, and invoicing.
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition clients to account management.

Skills

Project Management

Client Onboarding

Communication

Problem-Solving

Collaboration

Growth Mindset

Education

Bachelor's degree preferred or equivalent

Tools

EDI Systems

Claims Platforms

Project Management Tools

Job description

• Lead end-to-end onboarding for new clients from contract execution to go-live
• Lead implementations adding products and services to existing clients
• Serve as the primary client contact during implementation
• Develop and manage project plans, timelines, and deliverables
• Coordinate with operations, IT, claims, compliance, account management, and Accounting
• Facilitate data exchange and system configuration, including claims routing, provider files, reports, and invoicing
• Conduct onboarding meetings and training sessions with client stakeholders
• Identify and resolve implementation issues, escalating as needed
• Ensure compliance with regulatory requirements and internal policies
• Provide post-implementation support and transition clients to account management

Requirements

• 3-5 years of experience in healthcare implementation or client onboarding
• Excellent project management and organizational skills
• Strong interpersonal and communication skills, with the ability to manage client expectations
• Proficiency in project management tools and healthcare systems, such as EDI and claims platforms
• Problem-solving and decision-making skills
• Collaboration and teamwork skills
• Growth mindset, including agility and developing yourself and others
• Execution and delivery skills, including planning, delivering, and supporting
• Strong knowledge of PPO networks and healthcare claims processes preferred
• PMP or similar certification is a plus
• Bachelor's degree preferred or equivalent work experience

Core Competencies

Demonstrates expertise in healthcare implementation and client onboarding, with strong project management capabilities and proficiency in healthcare systems. Effectively manages client relationships and ensures compliance with regulatory requirements while delivering high-quality support.

Highest-signal resume keywords

• Healthcare Implementation
• Project Management
• Client Onboarding
• PMP Certification
• Healthcare Claims Processes

Hard Skills

• Project Management
• Healthcare Systems
• Claims Platforms
• Data Exchange
• System Configuration
• Regulatory Compliance
• PPO Networks
• Implementation Issue Resolution
• Timeline Management
• Deliverable Management

Soft Skills

• Interpersonal Skills
• Communication Skills
• Problem-Solving Skills
• Collaboration Skills
• Growth Mindset

Certifications & Qualifications

• PMP Certification

Industry Keywords

• Healthcare Implementation
• Client Onboarding
• Claims Routing
• Provider Files
• Invoicing

Tools & Technologies

• Project Management Tools
• EDI Systems