Implementations Manager

4062 Aetna Resources, LLC; Arizona; On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health is seeking a seasoned Implementation Lead to manage the end-to-end onboarding for new clients. You will coordinate internal teams, manage timelines, and serve as the primary liaison to ensure seamless transitions into established operational workflows.

Responsibilities include creating detailed project plans, training client stakeholders, and driving successful integrations across processes like claims routing and provider files.

Qualifications

• 3–5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (EDI, claims platforms).
• Adept at problem solving and decision making.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration.
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition to account management.

Skills

Project management

Organizational skills

Communication

Healthcare systems

Problem solving

Collaboration

Growth mindset

Execution skills

Education

Bachelor's degree or equivalent

Tools

EDI systems

Claims platforms

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Responsible for leading the end‑to‑end onboarding process for new clients joining. Ensures successful execution of implementation by coordinating internal teams, managing timelines, internal and client communication and serving as the primary liaison between the client and the organization. Ensures seamless transition of the clients to established Operational flow.

Key Responsibilities:

• Lead the onboarding process for new clients from contract execution to go-live. Lead implementations to add additional products and services to existing clients
• Serve as the primary point of contact for clients during implementation, ensuring clear communication and timely updates.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams (e.g., operations, IT, claims, compliance, account management, Accounting) to ensure successful integration.
• Facilitate data exchange and system configuration, including but not limited to claims routing, provider files, Reports, invoicing .
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post‑implementation support and transition clients to account management.

Required Qualifications

• 3–5 years of experience in healthcare implementation, or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications

• Strong knowledge of PPO networks, and healthcare claims processes.
• PMP or similar certification is a plus.

Education

• Bachelor's degree preferred or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.