Healthcare Office Operations Manager

WVU Medicine; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

UHC United Hospital Center is seeking an experienced administrator to oversee daily operations of a physician practice. You will lead a multidisciplinary team, manage budgets and payroll, ensure accurate data capture for billing, and maintain compliance with CMS, JACHO, and related regulations.

The role requires strong leadership, multi-tasking, and proficiency with hospital information systems, as well as coordinating registration, coding, and documentation across departments.

Qualifications

• 3 years current management experience in a physician practice.
• Strong knowledge of billing, coding, and documentation.
• Experience with CPT/ICD-9 coding and claims processing.
• Ability to supervise staff and coordinate multidisciplinary teams.
• Proficiency with hospital computer systems and data capture.

Responsibilities

• Maintains department Policy and Procedure Manual describing operating procedures.
• Provides leadership and builds teamwork and high professional standards.
• Ensures hospital policies are implemented and followed.
• Cooperates with the Administrator on clinical documentation and protocols.
• Monitors patient and physician customers to establish performance improvement objectives.
• Maintains infection control and safety programs.
• Manages electronic medical record and documentation program.
• Resolves patient and interdepartmental complaints promptly.
• Ensures quality patient care per hospital policies and JACHO.
• Manages facility maintenance and preventive/corrective programs.
• Evaluates accounting discrepancies in the Business office.
• Maintains registration system coordinating patient arrival, registration and billing reviews.
• Reviews write-off listings and refund requests for policy issues.
• Trains staff on job duties and accountability.
• Monitors timeliness of registration and collection processes.
• Oversees precertification/authorization process.
• Implements and supervises billing and coding programs per CMS guidelines.
• Implements information systems to support billing.
• Coordinates cash management and purchasing with hospital Controller.
• Prepares operating and capital budgets.
• Maintains record retention per policy and external requirements.
• Sets cash collection goals and monitors payment policies.
• Manages accurate payment posting.
• Ensures compliance with Joint Commission rules.
• Complies with CMS/Medicaid/PEIA documentation for reimbursements.
• Ensures CPT and ICD-9 codes are updated in system.
• Maintains OIG compliance.
• Manages credentialing of physicians and non-physicians.
• Ensures clinical documentation is audited and compliant.
• Implements scheduling and staffing programs.
• Maintains communication and staff involvement.
• Completes performance evaluations and coaching.
• Completes time cards (Kronos).
• Educates and disciplines as necessary.
• Creates and maintains policies and audits for compliance.
• Participates in disaster preparedness and safety programs.

Skills

Leadership

Teamwork

Multitasking

Computer literacy

Billing knowledge

Compliance

Education

High School Diploma

Tools

Kronos

EMR system

Job description

UHC United Hospital Center is seeking an experienced administrator to oversee daily operations of a physician practice. You will lead a multidisciplinary team, manage budgets and payroll, ensure accurate data capture for billing, and maintain compliance with CMS, JACHO, and related regulations.

The role requires strong leadership, multi-tasking, and proficiency with hospital information systems, as well as coordinating registration, coding, and documentation across departments.