Healthcare Office Manager: Operations Lead & Patient Care

Allegheny Health Network; Edinboro (Erie County); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Allegheny Health Network is seeking a capable Operations Manager to oversee daily functions of one or two physician offices or a single ambulatory surgery center. You will supervise staff, manage front and back office activities, and monitor revenue cycles to ensure financial health.

The role emphasizes patient satisfaction, quality improvement, and collaboration with physicians and leadership to reach organizational goals while maintaining HIPAA and other regulatory standards.

Formación

• Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.

Responsabilidades

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.

Conocimientos

Staff supervision

Operations management

Revenue cycle understanding

Quality improvement

Patient satisfaction

Regulatory compliance

Educación

Associate's Degree or equivalent

CPPM (certification)

Descripción del empleo

Allegheny Health Network is seeking a capable Operations Manager to oversee daily functions of one or two physician offices or a single ambulatory surgery center. You will supervise staff, manage front and back office activities, and monitor revenue cycles to ensure financial health.

The role emphasizes patient satisfaction, quality improvement, and collaboration with physicians and leadership to reach organizational goals while maintaining HIPAA and other regulatory standards.