Healthcare Office Operations Manager

Orthocincy; Highland Heights (KY); On-site; USD 50,000 - 75,000; Full time

Job summary

Orthocincy is seeking an experienced Office/Clinic Manager to oversee the day-to-day operations of the medical office. You will help drive cost efficiency, supervise departments such as Clinic, Call Center, Check-In and Check-Out, and ensure smooth scheduling and accurate patient intake.

You will lead staff, manage budgets, uphold HIPAA/OSHA compliance, and continually improve processes to deliver high-quality patient service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred, in business administration or related field.
• Two years supervisory experience in a medical office required.
• Five years of medical office experience preferred.

Responsibilities

• Oversees the operations of the medical office.
• Oversees the general direction, organize, supervise and be responsible for personnel and activities of the Clinic, Call Center, Check-In and Check-Out.
• Organize and maintain the doctor’s schedules/templates; notify all appropriate personnel of any changes.
• Ensures the waiting areas are clean and welcoming.
• Ensure all pertinent information is obtained and entered to begin the appointment/visit.
• Provides direction and oversight to help improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
• Supervises medical office personnel, including work allocation, training, and problem resolution; evaluates performance and makes recommendations.
• Maintains working knowledge and skills of all positions that are supervised.
• Maintaining the office inventory of medical and office supplies.
• Monitoring and operating within budget allotments.
• Provides day-to-day guidance and oversight of subordinates; promotes performance and professional development.
• Liaise with Providers to identify potential office dysfunctions.
• Identifies and resolves operation and clinic issues.
• Conflict management and resolution.
• Ensures activities comply with department protocol and regulations (HIPAA, OSHA).
• Attends meetings and assists with training and implementation of improvements based on audit results.
• Makes decisions on HR issues affecting staff, including hiring, promotion, discipline, attendance, compensation, and termination.
• Conducts new hire training and continuing education.
• Assigns and prioritizes staff duties and monitors quality of work.
• Manage and support annual evaluations.

Skills

Leadership

Staff training

Communication

Problem solving

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Orthocincy is seeking an experienced Office/Clinic Manager to oversee the day-to-day operations of the medical office. You will help drive cost efficiency, supervise departments such as Clinic, Call Center, Check-In and Check-Out, and ensure smooth scheduling and accurate patient intake.

You will lead staff, manage budgets, uphold HIPAA/OSHA compliance, and continually improve processes to deliver high-quality patient service in a fast-paced environment.